About Us

Our Mission & Vision

Mission and Vision

 

Mission and Vision

Our Core Values

At MSIG, our core values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.

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มีIntegrity
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Integrity

Being sincere, kind, and fair in our dealings with people

Professionalism
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Professionalism

Providing high-quality services by constantly enhancing our skills and proficiency

Customer Focus
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Customer Focus

Striving to provide security and satisfaction to our customers

Innovation
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Innovation

Always improving the way we work while responding to stakeholders’ interests

Teamwork
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Teamwork

Growing together as a team by respecting one another’s individuality and opinions and sharing knowledge and ideas

MSIG Asia
MSIG logo

Located in Singapore, MSIG Asia Pte Ltd (“MSIG Asia”) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, and a member of the MS&AD Insurance Group, Inc. Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. A leading insurance brand in Asia, MSIG leverages on multi-channel distribution and strong intermediary partnerships to offer insurance solutions across personal and commercial lines

MSIG Asia

MS&AD Insurance Group

MS&AD Insurance Group, Inc. (“MS&AD Insurance Group”) was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd. It is amongst the world’s top 10 non-life insurance groups based on gross revenue, with A+ Stable credit rating and presence in 50 countries and regions globally. MS&AD Insurance Group is committed to achieving sustainable growth and to enhancing enterprise value, driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.

MS&AD Insurance Group

Awards & accolades

At MSIG, our customers are at the heart of our business. The trust and confidence they have in us are the driving force in everything we do. The awards we have garnered over the years reflect our growing strength and influence in the general insurance industry. But more importantly, they symbolise our continued commitment to go above and beyond for our customers.

2023

Prime Minister’s Insurance Award Outstanding Sustainable Development

Office of Insurance Commission

2022

MEA ENERGY AWARDS 2022

Metropolitan Electricity Authority

2021

DhepMahesak Award

Association of the Union of the Disabled of Thailand

Most Innovative Customer Centric Digital Insurance Productby

Global Business Outlook

2020

Organization of the Year – Insurance Services and Social Contribution

The Foundation for Thai Society

Executive of the Year – Organization Development and Management

The Foundation for Thai Society

2019

Cooperative Education Awards 

Prince of Songkla University

Gold Level of Happy PVD Company

Retirement Project Awards by Stock Exchange of Thailand (SET)

2018

E-Claims Award

Office of Insurance Commission

Consumer Protection - Thailand Call Center Award

Office of the Consumer Protection Board
 

2017

Outstanding Development

Prime Minister's Insurance Awards by Office of Insurance Commission (OIC)

2016

Consumer Protection -Thailand Call Center Award

Office of the Consumer Protection Board

2015

Well-D Mark (Declaration of Welcome Disability)

Workability Thailand

Consumer Protection -Thailand Call Center Award

Office of the Consumer Protection Board

The origins of Mitsui
Mitsui origin image

“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫

Mitsui origin

Takatoshi Mitsui
©公益財団法人三井文庫

Mitsui origin

Echigoya - The name “Echigoya” was publicised by means of “flyers” and branded loan umbrellas.
©公益財団法人三井文庫

The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).

With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.

Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.

The origins of Sumitomo
Sumitoro origins iamge

Masatomo Sumitomo
©住友史料館

Sumitoro origins iamge

Sumitomo prospered through
diversification beyond copper into
such commodities as yarns, fabrics,
sugar and medicine. © 住友史料館

Sumitoro origins iamge

A shaft at the Besshi copper mine © 住友史料館

The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry.

In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.

Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.

Contributing to tomorrow's Asia

The pillars of MSIG's corporate social responsibility ethos are embedded in our abiding mission to create a vibrant and sustainable society through our core business together with the sharing of that mission, its vision and values.

MSIG responds unerringly to many issues that plague society by supporting and giving back to the communities in which we operate. These values run deep throughout the organisation and are often visible in the outcomes of activities we have been involved in throughout the region.

Whether it's a big collective effort or a small, personal gesture of care, every employee makes a real effort to ensure their day-to-day work addresses the needs of local communities – turning our vision and mission into tangible results.

Our initiatives

protecting_biodiverstiy

Protecting biodiversity is the 
insurance for a sustainable future

Discover how a partnership to protect biodiversity can help ensure thriving ecosystems that underpin the well-being of millions of people.

Learn more

Children

‘Hero: Let the Dream Come True’ Project

Discover how we are starting on our journey in Asia towards a sustainable future for all.

Learn more

See all initiatives

Human Rights Policy

MS&AD Group recognizes the importance of and respects human rights in all aspects. We are committed to supporting and taking action in various fields, including internal management to prevent violations of human rights. There are policies and guidelines to prevent human rights violations in all business activities of the company, including partners and business partners (according to the United Nations Guiding Principles on Business and Human Rights; UNGP)

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