• Call the MSIG Claims Hotline (24 hours): 1259
• Let us know the following:
• Location of accident (e.g. road name and nearby landmarks or signposts)
• Name and contact number of driver of the insured vehicle
• Registration plate number, brand and make of the insured vehicle
• Motor insurance policy number (if known)
• Brief details of the accident
• Note down the following details:
• Registration plate number, brand and make of the insured vehicle
• Names and contact details of any witnesses
• An MSIG surveyor will arrive at the accident location within 30 minutes (Bangkok Metropolitan Area)

Download and print the claim form:

1. Fill up the claim form and mail it with supporting documents to
   
   Motor Claims Department
   MSIG Insurance (Thailand) PCL.
   1908 MSIG Building, New Petchburi Road Bangkapi, Hauykwang, Bangkok 10310
    
2. You may also scan and email the completed form with supporting documents via:
   • our Contact us form: Click here
   • Fax: +66 2718 1502

1. Call MSIG Assist 24 Hours: +66 2039 5704
2. How we can help:

Travel Assistance

• Inoculation and Visa Requirement Information
• Lost travel document assistance
• Embassy referral
• Weather and foreign exchange information services
• Emergency message transmission assistance

Medical Assistance

• Hospital admission guarantee
• Medical service provider referral
• Arrangement of emergency medical evacuation
• Medically supervised repatriation
• Arrangement of transportation of mortal remains

Please gather all supporting documents for your claim.

For the supporting documents required for each type of claim, please refer to the Supporting Documents section below.

Download and print the claim form:

1. Fill up the claim form and mail it with supporting documents to:
   
   Accident and Health Claims Department
   MSIG Insurance (Thailand) PCL.
   1908 MSIG Building, New Petchburi Road Bang Kapi, Hauy Kwang, Bangkok 10310
    
2. You may also scan and email the completed form with supporting documents to:
   • our Contact us form: Click here
   • Fax: +66 2718 1502

Remark: Where necessary, please also mail the original receipts and documents.

Please gather all supporting documents for your claim.

For the supporting documents required for each type of claim, please refer to the Supporting Documents section below.

Download and print the claim form:

1. Fill up the claim form and mail it with supporting documents to:
   
   Accident and Health Claims Department
   MSIG Insurance (Thailand) PCL.
   1908 MSIG Building, New Petchburi Road Bangkapi, Hauykwang, Bangkok 10310
    
2. You may also scan and email the completed form with supporting documents to:
   • our Contact us form: Click here
   • Fax: +66 2718 1502

Remark: Where necessary, please also mail the original receipts and documents.

To facilitate the processing of your claim, the following documents are required:

• Insured person’s identity card or passport (for non-Thai)
• Insured house registration
• Quote/receipt for the damaged items
• Photos or videos of the damaged items

Other documents (if applicable):

• Police report
• Claim letter against negligent party
• Other policies
• Causation report
• Security report

Download and print the claim form:

1. Fill up the claim form and mail it with supporting documents to:
   
   Property, Casualty & Marine Claims Department
   MSIG Insurance (Thailand) PCL.
   1908 MSIG Building, New Petchburi Road Bangkapi, Huay Kwang, Bangkok 10310
    
2. You may also scan and email the completed form with supporting documents to:
   • our Contact us form: Click here
   • Fax: +66 2319 1441