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Personal Claims

Travel Insurance

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1

Contact us if you need assistance overseas

  1. Call MSIG Assist 24 Hours: +66 2039 5704
  2. How we can help:

Travel Assistance

  • Inoculation and Visa Requirement Information
  • Lost travel document assistance
  • Embassy referral
  • Weather and foreign exchange information services
  • Emergency message transmission assistance

Medical Assistance

  • Hospital admission guarantee
  • Medical service provider referral
  • Arrangement of emergency medical evacuation
  • Medically supervised repatriation
  • Arrangement of transportation of mortal remains
2

Gather supporting documents

Please gather all supporting documents for your claim.

For the supporting documents required for each type of claim, please refer to the Supporting Documents section below.

3

Complete and submit claim form with all supporting documents

Download and print the claim form:

  1. Fill up the claim form and mail it with supporting documents to:

    Accident and Health Claims Department
    MSIG Insurance (Thailand) PCL.
    1908 MSIG Building, New Petchburi Road Bang Kapi, Hauy Kwang, Bangkok 10310
     
  2. You may also scan and email the completed form with supporting documents to:

Remark: Where necessary, please also mail the original receipts and documents.

Contact us:

Overseas assistance:  

MSIG Assist 24 Hours: +66 2039 5704

Claim notification: 

MSIG Claims Hotline (24 hours): 1259, press 2

Submit claim:

Email: Click here
Fax: +66 2718 1502
(Where necessary, please also mail the original receipts and documents separately.)

Home Insurance

Claim hotline center Download Claims Form Check Claims Status
1

Gather supporting documents

To facilitate the processing of your claim, the following documents are required:

  • Insured person’s identity card or passport (for non-Thai)
  • Insured house registration
  • Quote/receipt for the damaged items
  • Photos or videos of the damaged items

Other documents (if applicable):

  • Police report
  • Claim letter against negligent party
  • Other policies
  • Causation report
  • Security report
2

Complete and submit claim form

Download and print the claim form:

  1. Fill up the claim form and mail it with supporting documents to:

    Property, Casualty & Marine Claims Department
    MSIG Insurance (Thailand) PCL.
    1908 MSIG Building, New Petchburi Road Bangkapi, Huay Kwang, Bangkok 10310
     
  2. You may also scan and email the completed form with supporting documents to:

Contact us:

MSIG Claims Hotline (24 hours): 1259

For property claims enquiries:

Email: Click here
Fax: +66 2319 1441

Personal Accident & Health Care Insurance

Claim hotline center
Check Claims Status
1

Gather supporting documents

Please gather all supporting documents for your claim.

For the supporting documents required for each type of claim, please refer to the Supporting Documents section below.

2

Complete and submit claim form

Download and print the claim form:

  1. Fill up the claim form and mail it with supporting documents to:

    Accident and Health Claims Department
    MSIG Insurance (Thailand) PCL.
    1908 MSIG Building, New Petchburi Road Bangkapi, Hauykwang, Bangkok 10310
     
  2. You may also scan and email the completed form with supporting documents to:

Remark: Where necessary, please also mail the original receipts and documents.

Contact us:

Claim notification: 

MSIG Claims Hotline (24 hours): 1259

Submit claim:

Email: Click here
Fax: +66 2718 1502
(Where necessary, please also mail the original receipts and documents separately.)

Motor Insurance

Claim hotline center Download Claims Form Check Claims Status
1

Notify us about the accident immediately

  • Call the MSIG Claims Hotline (24 hours): 1259
  • Let us know the following:
  • Location of accident (e.g. road name and nearby landmarks or signposts)
  • Name and contact number of driver of the insured vehicle
  • Registration plate number, brand and make of the insured vehicle
  • Motor insurance policy number (if known)
  • Brief details of the accident
  • Note down the following details:
  • Registration plate number, brand and make of the insured vehicle
  • Names and contact details of any witnesses
  • An MSIG surveyor will arrive at the accident location within 30 minutes (Bangkok Metropolitan Area)
2

Complete and submit claim form

Download and print the claim form:

  1. Fill up the claim form and mail it with supporting documents to

    Motor Claims Department
    MSIG Insurance (Thailand) PCL.
    1908 MSIG Building, New Petchburi Road Bangkapi, Hauykwang, Bangkok 10310
     
  2. You may also scan and email the completed form with supporting documents via:

Contact us:

MSIG Claims Hotline (24 hours): 1259

Counter Motor Claims Service  (Head Office)

Office hours:

Monday - Friday 8.30 a.m. - 5.00 p.m.
Closed on  Saturday, Sundays, substitution day  and public holidays

For Motor Claims enquiries:

Bangkok and Metropolitans

Tel: 1259

Fax: 0 2318 8398

Email: Click here

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  NOTICE

Starting from 1 October 2023, MSIG will eliminate cheque collection.

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