Marine Insurance

Claim Procedure


Gather supporting documents

To facilitate the processing of your claim, the following documents are required:

  • Original Certificate of Insurance
  • Invoice(s)
  • Packing list(s)
  • Transport documents, e.g. Bill of lading, Air Waybill
  • Truck delivery note with details of actual damage
  • Photos of the damaged cargo 
  • Documented evidence to prove the cargo’s condition and cause of loss
  • Others, if applicable

Complete and submit claim form

Download and print the claim form:

Marine Insurance Claim Form
  1. Fill up the claim form and mail it with supporting documents to:

    Property, Casualty & Marine Claims Department
    MSIG Insurance (Thailand) PCL.
    1908 MSIG Building, New Petchburi Road
    Bangkapi, Huay Kwang, Bangkok 10310
  2. You may also scan and email the completed form with supporting documents to:
Marine Insurance Infographic
OIC Claims Payment

The normal time period for considering claims when MSIG receives all the necessary completed documents is usually within 30 days.

Claim payments will usually be made within 15 days from the date the claimant has agreed to the amount of compensation.

In cases where there is reasonable doubt regarding the validity of a claim according to the stated policy coverage, the time periods stated above may be longer but reasonable and no longer than necessary, usually not longer than 90 days from MSIG receiving all the necessary completed documents.

Remark: The above time periods are guidelines and are not legally binding. The consideration of claims shall depend on the terms, conditions and exceptions of each insurance policy, MSIG may ask for further information and supporting documents before concluding the assessment of any claim.

Contact us:


MSIG Claims Hotline (24 hours): 1259


For marine claims enquiries
Email: Click here
Fax: +66 2319 1441