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Business and Customer Solutions Centre
Effective customer interaction management, handling both inbound and outbound calls, promptly addressing customer inquiries, efficiently resolving any issues that arise, and maintaining a commitment to achieving a high level of customer satisfaction. The goal is to provide effective solutions that help retain customers and enhance the company's reputation.
What are accountabilities of this role?
- Acts as the first point of contact for customers, addressing inquiries and resolving issues related to products or services.
- Managing incoming calls, providing product/service information.
- Consider relavant risk indicator that may affect the likelihood of claims.
- Collect ongoing customer feedback to identify areas for improvement and enhance the customer experience with related parties.
- Employ CRM tools adeptly to tailor interactions and foster a standout service experience.
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