• The OPD Cashless service is a coordination service to help arrange medical treatment. Approval for cashless service depends on the policy terms, coverage, and exclusions.
• In some cases, the cashless service may not be available, such as:
  • hospitals that do not support cashless settlement,
  • conditions related to pre-existing illnesses, or
  • any exclusion stated in the policy. In such cases, you may need to pay first and later submit a claim.
• For emergency or life-threatening conditions such as serious accidents or severe symptoms, you must go to the nearest hospital immediately. Then contact MSIG Assist as soon as possible for assistance and medical coordination.
• Whether a condition is considered an emergency and whether it is covered depends on the doctor’s assessment and the policy terms.

Q1: How do I use the MSIG Japan OPD Cashless service?

A: Contact MSIG Assist at +66 2039 5704 or via free Wi-Fi calling on Line OA: @MSIGthailand. The staff will check your information and arrange an appointment at a network hospital.

Q2: In which countries is this service available?

A: This service is available only in Japan

Q3: What information is needed to request the service? 

A: Your full name, policy number, symptoms, and your accommodation in Japan at the time of the incident. This information is used to check your coverage and arrange a nearby network hospital.

Q4: How long does it take to confirm an appointment?

A: You will receive confirmation within 2 hours* from the time you contact MSIG Assist. 

*Subject to local operating hours (07:00–15:00 Thailand time). If you contact after hours, the appointment will be arranged on the next day

Q5: Does this service cover all illnesses or accidents?

A: This service is for non-emergency and mild conditions that can wait for an appointment. 

For emergency or life-threatening cases, please go to the nearest hospital immediately and then contact MSIG Assist. 

Conditions not eligible for this service include: 

1. Pre-existing Conditions, such as high blood pressure, diabetes, brain disorders, heart rhythm problems, coronary artery disease, asthma, congenital conditions, mental health disorders, stress-related conditions, etc.
2. Severe injuries, such as fractures or head injuries.
3. Injuries or illnesses occurring: 
   1. Under the influence of illegal drugs, 
   2. Under the influence of alcohol with blood alcohol level ≥150 mg%, or 
   3. When intoxicated to the point of losing self-control.

Q6:  How will MSIG Assist confirm my appointment?

A: You will receive an appointment confirmation email, and you may attend the service as scheduled. If you face any issues, contact MSIG Assist immediately.

Q7: How do I cancel or change an appointment?

A: If you are unable to attend the appointment due to unforeseen circumstances, you may contact MSIG Assist in advance so we can coordinate and arrange a new appointment for you.

Q8: If I already paid for treatment, how do I submit a claim?

A : Please prepare and submit the following documents 

1. Completed claim form 

2. Original medical certificate 

3. Original receipt with medicine details (name, quantity, dosage) 

4. Copy of your bank book for refund 

5. Other documents requested by the company (if needed) 

Please send documents to: 

Accident & Health Claims Department 

MSIG Insurance (Thailand) PCL 

1908 MSIG Building, New Petchburi Road 

Bang Kapi, Huai Khwang 

Bangkok 10310