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Customer Experience Officer
Responsibilities
- Track customer experiences across platforms and touchpoints.
- Resolve inquiries and complaints across channels.
- Provide service recovery and escalate unresolved issues.
- Collaborate with internal teams to enhance service and brand awareness.
- Provide feedback to improve services and facilities.
- Support training for outsourced staff and touchpoint teams.
- Analyze customer feedback and prepare reports
Full Time
Position Requirements
Requirements
- Bachelor’s degree or higher in related field.
- At least 3 years' experience as a customer experience specialist, online support or a similar customer support role.
- Basic understanding of online platforms, mobile apps, and web services.
- Solid knowledge of customer engagement platforms and channels.
- Exceptional interpersonal skills and a clientcentered approach.
- Great organizational and time management abilities, Superb communication, collaboration, and problemsolving skills.
- Ability to multitask, prioritize, and handle service requests under pressure.
- Customerfirst mindset with patience and problemsolving skills.
- Good command of English and Computer literacy.
